Privacy Policy

We (Calliento) respect your privacy and commit to safeguarding the privacy of our customers.
We adhere to the Privacy Principles contained in the Australian Privacy Act.
This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.

We will, from time to time, receive and store personal information you enter onto our website, provide to us directly, or give to us in other forms.
You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preference, or communicate with our customer support.
Additionally, we may collect other information you provide while interacting with us.
We collect personal information from you when you interact with us electronically or in person, access our website, or when we provide our services to you.
We may also receive personal information from third parties, and if we do, we will protect it as set out in this Privacy Policy.

We may use personal information collected to provide you with information, updates, and our services.
We may make you aware of new and additional products, services, and opportunities available to you.
We may use your personal information to improve our products and services and better understand your needs.
We may contact you (but we will not spam you) by various measures including telephone, email, SMS, or mail.

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary for the purposes set out in this Policy.
Personal information is only supplied to a third party when required for the delivery of our services.
We may disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or in response to a law enforcement agency request.
We may also use your personal information to protect the rights, property, or safety of our business, its customers, or related third parties.
Information we collect may be stored, processed, or transferred between parties located outside of Australia.
In the event of a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, along with any personal information and non-personal information in those databases.
We would seek to disclose information only in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.
Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

We are committed to ensuring the information you provide to us is secure.
We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, unauthorized access, modification, and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us.
Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

You may request details of personal information we hold about you in accordance with the provisions of the Australian Privacy Act.
A small administrative fee may be payable for the provision of information.
If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us.
We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.

If you have complaints about our privacy practices, please use our Contact Us page to email your complaint.
We take complaints very seriously and will respond as soon as possible after receiving written notice.

We may change this Privacy Policy in the future. We may modify this Policy at any time, at our discretion, and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.
Please check back periodically to review our Privacy Policy.

When you visit our website, we may collect non-personal information such as browser type and operating system, etc. This information is used only to analyze how we can improve our service.
We use cookies on our website to identify you when you return and store details about your use of the site.
Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Our website may use cookies to analyze traffic and help us improve visitor experience.
Cookies may be used to serve relevant ads to website visitors through third party services.
Our site may from time to time have links to other websites not owned or controlled by us. These links are for your convenience. Calliento is not responsible for the privacy practices of other websites.
We encourage our users to be aware, when they leave our website, to read the privacy statements of any website that collects personally identifiable information.

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